(FAQ) Frequently Asked Questions

• Below are some of our most frequently asked questions.
• If your question is not on the list, please contact us and we will answer your question as soon as possible.

1.) When will my order ship?
• Usually your order will ship the same day if placed before 2:00 p.m. ET. If not, it will go out the next business day.

2.) What will the shipping charges be?
• Shipping is based on weight and is determined by UPS. Minimum charge is $4 - $8.
• On average, shipping costs work out to about 10 - 15% of your total order cost for ground shipping.
• Expedited service is available at an additional charge.
• Due to UPS raising rates and adding Fuel Surcharges your shipping price may be adjusted when your order is shipped.

3.) Will I have to pay sales tax?
• Not unless you are located in Michigan.
• If you are in Michigan and you have a resale number, you will not be charged either.

4.) How long will it take to arrive?
• We suggest ordering 2-3 weeks or more in advance of your event.

5.) Can I use my account number to ship?
• Many times, yes you can and UPS or DHL can bill you directly.
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